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Published 1-2 times each month, the magazine provides you articles, reports and case-studies relevant to marketing professionals and customer service professionals. Learn about:
  • Customer Experience economy - what is it, and why do you need to take it seriously
  • Customer service management - how to create winning strategies that will improve your customer service, customer loyalty and employee satisfaction
  • Integrated marketing - how to integrate your customer service, customer loyalty and win-back programs effectively
  • Churn prevention and churn reduction programs - learn how to prevent churn and get inspiration to reduce customer churn
  • Cross and up selling programs that work - learn from proven strategies
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