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Published 1-2 times each month, the magazine provides you articles, reports and case-studies relevant to marketing professionals and customer service professionals. Learn about:

• Customer Experience economy - what is it, and why do you need to take it seriously
• Customer service management - how to create winning strategies that will improve your customer service, customer loyalty and employee satisfaction
• Integrated marketing - how to integrate your customer service, customer loyalty and win-back programs effectively
• Churn prevention and churn reduction programs - learn how to prevent churn and get inspiration to reduce customer churn
• Cross and up selling programs that work - learn from proven strategies

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