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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Cultivating positive word of mouth communication through customer bonding
The secret of successful brands
More facts you cannot ignore - part 3
They have the best reputation in the world
The future business makers
The concept of LTV
And the winner is..
Six universal drivers to assure customer satisfaction
My bank does it. My insurance company does it
Homeshoring On the way to the Customer Service and welfare debate.
How to turn your call center into a value center
More facts you cannot ignore
How is your Return on Behavior? | Print |  E-mail
 

Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

Give your customer a wink
Give your customer a wink
 Give your customer a wink
Once upon a time, business owners used to know their customers by name. They had a pen behind their ears, ready to make notes about Maria's product preferences or Paul's need for garden material. They were aware of Maria and Paul’s change of behavior in order to deliver new goods before the client asked for them, rewarding them for their loyalty.
Read More >>