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PUBLISHER INFOReturn on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Customer Expectations vs. Customer Needs
People
expect a good quality product based on the price they are willing to pay for
it. When it comes to service, expectations can get a little fuzzy...
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Five Strategies for Guaranteeing Loyalty
Customer retention is one of the most
cost effective ways to increase business revenue. You can increase
profits by as much as 95% through increasing retention by only 5%..
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 | Your Company's Bottom Line is Tied to Customer Satisfaction
Researchers discovered that regardless if your
customer service is outsourced either on shore or off shore this affects the
net worth of your business.
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 | Defining Your Customer Service Culture
Organizations go to great lengths to differentiate themselves from
one another, usually at much expense. In reality, it is often their
service culture that has one of the biggest impacts...
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 | Pitfalls in customer surveys
Although
outstanding customer service is concordantly considered one of the most
important differentiators in modern economy, many companies do not know which
level of service-quality they actually provide to their customers
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 | You Are The Leader - Customer Excellence Begins With You
Your organization is like an engine - and you are the switch that can ignite excellence..
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 | Building Loyalty - 5 Steps to Succeeding in Difficult Times
Consistently deliver a truly awesome customer experience each
and every day...
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Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.
Return on Behavior Magazine was produced in cooperation with Customaxi
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Subscriber BenefitsAs a subscriber to Return on Behavior Magazine you will be able to browse through hundreds of articles from past and present issues.
Featured Article
| Going Beyond Behavioral Loyalty |  |
Going Beyond Behavioral Loyalty
Loyalty is the result of repeated customer satisfaction and normally the
indicator for a win-win situation between the company and the customer. But not
so fast! Loyalty does not always have the same wellspring as there are
different types of loyalty-qualities.
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Read More >>
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Return on Behavior Magazine
