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PUBLISHER INFOReturn on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Building Loyalty - 5 Steps to Succeeding in Difficult Times
Consistently deliver a truly awesome customer experience each
and every day...
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You Are The Leader - Customer Excellence Begins With You
Your organization is like an engine - and you are the switch that can ignite excellence..
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 | Customer Focus in a Slow Economy
In these tough and challenging times, getting the customer experience right is critical...
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 | The Most Important Customer Service Question
If marketing is the fuel for your business then customer service is the octane...
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 | Corporate Branding meets Dynamic Customer Surveying
Keeping the balance between brand stability
and flexible adaptation
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 | The Power of Perceptions in Shaping Customer Satisfaction
Is the glass half empty or half full? The definition resides in your customers' eyes..
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 | Are Customers As Loyal As Puppies?
Then Why Do They Often Follow the Salesperson Out the Door?
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Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.
Return on Behavior Magazine was produced in cooperation with Customaxi
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Subscriber BenefitsAs a subscriber to Return on Behavior Magazine you will be able to browse through hundreds of articles from past and present issues.
Featured Article
| Pitfalls in customer surveys |  |
Pitfalls in customer surveys
Although
outstanding customer service is concordantly considered one of the most
important differentiators in modern economy, many companies do not know which
level of service-quality they actually provide to their customers
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Return on Behavior Magazine
