Stephen Hewett's industry sector experience, gained over 21 years, includes retail, central and local government, media and finance. During the past eight years, he has been involved in programmes both as a thought leader and project manager. As an expert on customer centricity and CRM, Hewett has acted as an expert witness for a number of CRM-related cases in the commercial court.

Hewett joined Charteris in October 2000, coming from John Lewis plc where he was the development manager in charge of research and expansion. Before that he was a pilot and general manager for an aviation company.

More information about Charteris Plc can be found online at http://www.charteris.com.