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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

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Silvana Clark

About Silvana Clark: 

Looking for a speaker to present practical information in a light-hearted way? Silvana Clark knows people learn best when they are actively involved. That's why your group will be participating in non-threatening role play activities, taking humorous quizzes and even building exercise machines out of PVC pipes. Oh yes...they may find a PANIC button under their chair also.

Silvana's recent appearance on the FOX reality show, Trading Spouses, ties in with her latest keynote, Coping With Change With A Camera In Your Face. She spent one week with a family of complete strangers while their mom lived with her family. Silvana soon had her new family experiencing a change in their behavior and lifestyle...hopefully for the better!

Silvana's presentations encourage people to get creative in both their professional and personal life. After all, if she can get her dog "famous" enough to star in television commercials, your members can get creative in how they deal with their jobs!

Visit: www.silvanaclark.com
Email: silvanac@msn.com




Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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