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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

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Sam Reese

Sam Reese joined Miller Heiman as CEO in 2000, and has led the company to its position as the foremost thought leader and innovator in the strategy, process and skills that drive sales performance. During Sam's tenure, Miller Heiman has expanded product offerings and e-learning initiatives and amassed a global partner network of world-class sales consultants. In the process, he has built a culture that is passionate about achieving results for clients.

Sam has experience building sales organizations from the ground up at Fortune 500 companies such as Corporate Express and Kinko's. He has managed complex sales organizations with extremely large sales forces; developed new products and new distribution channels; leveraged technology to drive sales performance; integrated mergers and acquisitions; and dealt with highly complex sales effectiveness initiatives. Sam has worked in public companies as well as businesses backed by private equity and venture capital.

Sam has advised Fortune 500 company executives; delivered keynote addresses to multiple organizations and is frequently quoted in business journals throughout the world. He is co-author of Successful Global Account Management and The 7 Keys for Managing Strategic Accounts.

©2009 Miller Heiman, Inc.  All rights reserved.   





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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