Reg Price

Reg has practiced in the area of customer management as a consultant for almost 20 years. Born in New Zealand, his consulting work has spanned many industries and countries, including NZ, Australia, US, Singapore and UK.  After working in London, he is now based mainly out of Singapore and Auckland.

Reg has taught specialist programs at several business schools and has published several articles in marketing periodicals.  He is lead author of an article coming out this month in the US based magazine “Marketing Management” and currently writing a book for a US publisher on Promises Management.  Reg consults with SRD Group in several areas where he is regarded as a leading specialist advisor, including Customer Experience Design, Customer Orientation Culture Development, Key Client Management, CRM and Promises Management.

Email: reg.price@managepromises.com

Neil Stewart

Neil is the Managing Director and co-founder of SRD Group, which was established in 1996. Neil holds a Bachelor of Arts degree in Human Movement Studies (Rhodes University, South Africa), a post graduate degree in Marketing Management (Unitec, New Zealand) and a Diploma in Adult Education (Cambridge University, UK).

Formerly with Sandoz in South Africa, Shell and Arthur Andersen in the UK and then with SmithKline Beecham (now GlaxoSmithKline) in New Zealand, Neil has a wealth of experience in Sales and Marketing Management, Customer Relationship Management, Customer Experience, Change Management and Training Programme Development.

Neil has been involved with and consulted on many CRM and Customer Experience projects, the majority of these for multi-national companies in Australia and New Zealand in the Pharmaceutical, Medical, Finance, FMCG, Airline, IT, Document Management and Manufacturing sectors.

Email: neil.s@srd-grp.com

Visit: www.srd-grp.com  

Katie Shaw