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PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark

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Current articles

WoM marketing worth US$3bn by 2013

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

Return on Behavior Magazine has moved

Give your customer a wink

When the Rules of the Game Change

Opinion: Why customer satisfaction surveys don't work

The Impact of Employee Performance on Customer Experience

Dispelling Customer Loyalty Myths

Everybody is Wrong

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Ray Miller

Ray Miller is Managing Partner of The Training Bank, a Training and Consulting firm specializing in Customer Focus, Service Improvement, Leadership and fully customized training solutions. He is author of the book That's Customer Focus and The Customer Focus Companion. Ray is also known for his highly effective training programs; Customers Forever, Customer Focused Leadership and The Wow Factor.

You can get more information about our books and training programs by visiting our website www.thetrainingbank.com

How customer focused are you?

We have a great online assessment that might be very interesting for you in completing. It's Called How Customer Focused Are You? This free online assessment helps you to determine your current level of customer Focus. If you think this is something of interest, please let us know and we will provide details.

All articles by Ray Miller

Customer Expectations vs. Customer Needs
Customer Focus in a Slow Economy
Why Customer Focus Differentiates

Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .