Expert on contact centre trends
Mats Rennstam has 20 years experience from the contact centre industry, working all over Europe with companies such as Teleperformance International and Frost & Sullivan. He became Managing Director in Bright UK Ltd 2004 and has been a key note speaker at several events over the last years speaking about contact centre trends in general and performance management in particular. Swedish by origin Mr Rennstam is based in London since 1998.
The organisation Bright
Bright is a leading independent consultancy that also produce the benchmarking survey Bright Index®. The consultancy practise focuses on development and improvement of contact centres. Bright Index delivers key performance indicators of contact centres in different sectors from all over Europe. The results form a platform for participants' target setting and improvement plans. The end goal is to significantly improve the customers' competitive edge.
Contact info
You can contact Director Mats Rennstam by email or phone:
Email: mats.rennstam@brightindex.co.uk, Direct Tel: 0207 9784506, Mobile: 07986 767388
E-mail
