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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
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Current articles
Customer Expectations vs. Customer Needs
Five Strategies For Guaranteeing Customer Loyalty
Going Beyond Behavioral Loyalty
Your Company's Bottom Line is Tied to Customer Satisfaction
Defining Your Customer Service Culture
Pitfalls in customer surveys
You Are The Leader - Customer Excellence Begins With You
Building Loyalty - 5 Steps to Succeeding in Difficult Times

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Jodie Monger

Jodie Monger, PhD is the President of Customer Relationship Metrics (Metrics).  Her formal education is in the disciplines of Consumer Behavior, Statistics and Research Methodologies.  She is recognized as the inventor of real-time customer experience surveying in the contact center industry.  She and her team at Metrics consult with clients to design and then operate real-time post-call survey programs using proprietary hosted data collection systems. The Metrics team specializes in delivering research excellence which transforms customer insights into action. 
Dr. Jodie is a frequent and requested speaker at numerous industry events and conferences.  She has co-authored several books and dozens of articles that have been published throughout the world.

Contact
Phone:+1 (703) 883 009

Email: jmonger@metrics.net
Website: http://www.metrics.net





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

Going Beyond Behavioral Loyalty
Going Beyond Behavioral Loyalty
Going Beyond Behavioral Loyalty
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities.
Read More >>