Jill Griffin's clients call her The Loyalty Maker® for good reason.  Since 1988, she has led Austin,Texas-based Griffin Group, helping firms world-wide build fiercely loyal customers.  Clients served include Microsoft, Dell, Toyota, Marriott, Hewlett Packard, Days Inn, Wells Fargo, Western Union and Sprint.

Her book, Customer Loyalty was named to Harvard Business School’s “Working Knowledge” list and has been published in six languages.  Her co-authored book, Customer Winback earned Soundview's "Best Books" award. 

Jill is a corporate board director for Luby’s Corporation, a NYSE company.  She has served on the marketing faculty at the University of Texas McCombs School of Business and is a frequent guest lecturer there today.  Jill is a Magna Cum Laude graduate and Distinguished Alumna recipient of the University of South Carolina Moore School of Business from which she holds her MBA.