Home
Sign Up
 

Uniquely powerful

Want to know more about Return on Behavior from TeleFaction?
 Pay a visit to TeleFaction
 Contact Us

Free Assessment

How do you measure up to competition? How is your Return on Behavior?
 Get answers now

PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
 Tip a colleague
 Sign-up free
Current articles
Is Your CRM System Doomed To Fail?
5 Traits You Cannot Teach In Customer Service
How to create a stable but dynamic customer environment
Why Customer Focus Differentiates
Embrace Your Customer's Complaints
The Power of Perceptions in Shaping Customer Satisfaction
Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?
Corporate Branding meets Dynamic Customer Surveying

Website


Back
Gordon Adler

Dr. Gordon Adler is Managing Director of Adler Way, a leadership and strategic communications and case writing company. Founded in 2006, Adler Way  helps international organizations and individuals meet their communications challenges. Dr. Adler is an expert in strategic, corporate and leadership communications, managerial storytelling, development program design, and writing for business and management. He is a sought-after speaker, coach, consultant, teacher and facilitator.

  • Adler Way works with corporate universities and business schools to design and write customized case studies

  • Adler Way runs leadership communications sessions for companies, corporate universities and business schools. These include follow-up one-on-one and small-group coaching.

  • Adler Way helps managers learn to use storytelling for high-performance communication, whether in crafting their key messages, making speeches or presentations.

  • Recent Adler Way projects and workshops: writing a series of cases for in-company development and recruiting programs, creating an integrated strategic communications plan, crafting a sustainable company story, strategic messaging, corporate storytelling, effective presentations, writing for clarity and impact, managing virtual teams, using social media to improve internal and external communication.

Current corporate clients include Avenir Suisse, APM Terminals, Barry Callebaut, Credit Suisse and Credit Suisse Business School, Deutsche Bank, Holcim, Praesta Consulting, Swarovski, Tetra Pak and  Vasco Data Security. Business School clients include Glion Graduate School, IMD, St. Gallen Management Institute and ZfU International Business School. Private clients include a number of management professors and senior managers. 

Dr. Adler has edited more than one thousand cases studies, trained in more than 50 case writing workshops five-hundred faculty members, research associates and senior managers in the art of case writing and case teaching. He has written more than 50 in-company case studies, as well as three best-selling case studies for the Harvard Business Review. He has co-authored two business books: Winning at Service: Lessons from Service Leaders and Sharing Wisdom, Building Values: Letters from Family Business Owners to Their Successors. Most recently, he contributed a chapter called The CCO: Chief Communications Officer—Shaping Stakeholder Perceptions to the forthcoming edited collection, IMD on the Executive Challenge.  His article, The Art of Messaging, recently appeared in ALPHA, a Swiss Management Weekly. Ten Steps to Purposeful CommunicationLeadership Communication (working title), is under revision. recently appeared in European Business Forum (EBF). A new book,

Before starting Adler Way, Dr. Adler was Director PR & Communications at IMD (International Institute for Management Development in Lausanne, Switzerland) and part-time leadership communications professor. Dr. Adler also served as IMD's Senior Writer and Manager of Special Projects, focusing on communications, writing and “intellectual midwifery.” He worked with IMD faculty and business publishers to produce IMD cases studies, management articles and books.

Dr. Adler has been a professional ski racer, Director of a Ski Racing Academy (USA), Director of an international school, Professor of Communications and Human Resources Management at the University of Massachusetts (USA/Switzerland), teacher, freelance business writer and communications coach and consultant. 

Dr. Adler has a BA degree from Harvard University, an MA from the Boston University Honors Writing & Literature Program, credits toward an MBA in Managerial Accounting, City University, Zürich, and a Doctorate in Business Administration (Strategic and Corporate Communications) from the University of South Australia.

Visit: www.adlerway.com
Email: g.adler@adlerway.com




Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

Win a book

Tip a colleague or a friend about
Return on Behavior Magazine and
get the chance to win a book.
Click here now

Subscriber Benefits

As a subscriber to Return on Behavior Magazine you will be able to browse through hundreds of articles from past and present issues.
 Sign-up now to receive Return on Behavior Magazine
 Recommend Return on Behavior Magazine

Featured Article

Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Keeping the balance between brand stability and flexible adaptation
Read More >>