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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
WoM marketing worth US$3bn by 2013
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong



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Georgia Hanias

Georgia Hanias is a UK based freelance technology journalist and the founder f the media firm Cyrano Media Limited. She has written for manytelecommunications publications, including European Communications and Vanilla Plus and is also a contributing writer for the Canadian Press.Georgia recently completed a a three part series about Japan current affairsfor the ITN television news program More 4 in the UK. This included a news piece about the rise in popularity of targeted mobile advertisíng on mobilephones in Asia.

Georgia has many years experience in the telecommunications sector, having worked in marketing for Canadian firm Nortel Networks in Canada and Europe,as well as for smaller telecoms software providers such as Intec UK and France based VoluBill.

Born in Canada, Georgia graduated from Carleton University, Ottawa, with a degree in Political Science. She also has a masters degree in Public Policy from Queens University, Kingston, Canada.

Contact:

Cyrano Media Ltd 

Georgia Hanias (founder)

Phone: +44 7812 211 403
Email:
georgiahanias@cyranomedia.co.uk





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

Give your customer a wink
Give your customer a wink
 Give your customer a wink
Once upon a time, business owners used to know their customers by name. They had a pen behind their ears, ready to make notes about Maria's product preferences or Paul's need for garden material. They were aware of Maria and Paul’s change of behavior in order to deliver new goods before the client asked for them, rewarding them for their loyalty.
Read More >>