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PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Is Your CRM System Doomed To Fail?
5 Traits You Cannot Teach In Customer Service
How to create a stable but dynamic customer environment
Why Customer Focus Differentiates
Embrace Your Customer's Complaints
The Power of Perceptions in Shaping Customer Satisfaction
Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?
Corporate Branding meets Dynamic Customer Surveying

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Fredrik Abildtrup

 

Fredrik Abildtrup is the CEO of TeleFaction. He is a seasoned customer experience and Return on Behavior specialist. Currently he is responsible for the growth and internationalization of TeleFaction. Moreover he assists TeleFaction clients in improving customer loyalty, reducing churn and increase cross-sales across customer service contact points. TeleFaction primarily caters to European businesses in the telecom, financial services, energy, travel and transport industries.

He has many years of  business experience, primarily in sales and management. Most recently as the Division Exeuctive with T-Systems Denmark, a sister company to Deutsche Telekom, where he was responsible for more than 100 employees. 

Mr. Abildtrup graduated from the Copenhagen Business School with a degree in International Marketing and Management. Moreover he has a master's degree in International Business obtained via the CEMS-programme at the Universität zu St. Gallen in Switzerland.





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Keeping the balance between brand stability and flexible adaptation
Read More >>