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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

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Drew Stevens Ph.D.

Drew Stevens Ph.D. assists organizations to dramatically accelerate business growth. A keynote speaker, author, and workshop facilitator, Drew conducts over 50 presentations per year. He is also the author of 100 articles on sales, customer service and selling strategy and is interviewed and quoted frequently in the media, with periodicals such as Personal Selling Power and Sales and Marketing Management, The New York Times, The New York Daily News, and Chicago Tribune. His firm, Stevens Consulting Group, has attracted clients such American International Group, Hilton Hotels, AT&T, The Federal Reserve Bank, Reliv International, The New York Times, Mercy Health Plans Quicken Loans and over 500 other leading organizations. Drew operates The Split Second Selling Institute around the world and is the author of Split Second Selling, Split Second Customer Service and the soon to be released Ultimate Business Bible.

You can reach him at through his website at http://www.stevensconsultinggroup.com or his blog http://www.drewstevensconsulting.com





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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