Dr. Graham Hill about himself:

I have worked at the forefront of CRM thinking for over 20 years with major management consultancies and as an independent CRM consultant. My specialties include financial services, telecoms, automotive and aviation industries, and the public sector.

My current work is in the area of Customer Value Management – working with clients to optimize value creation from their CRM investments

I am as Associate at CACI Sophron, the resident Customer Value Management guru at CustomerThink, formerly CRMGuru, (www.customerthink.com), the leading independent CRM portal and an international advisor at Greater China CRM (www.gccrm.cn), the leading Chinese CRM portal

Graham Hill’s Specialties:

Experience in all aspects of CRM, Customer Experience Management and Customer Co-creation, in particular, pilot project management, large-scale change management, organisation development, management training, M&A due diligence

Contact: 

Dr. Graham Hill
CACI Sophron, a division of CACI UK Limited
graham.hill (AT) web.de
LinkedIn: http://www.linkedin.com/in/grahamhill 

Customer Value Management Guru
CustomerThink
www.customerthink.com
Blog: http://www.customerthink.com/gurublog/graham_hill

International Advisor
Greater China CRM
www.gccrm.com