Home
Sign Up
 

Uniquely powerful

Want to know more about Return on Behavior from TeleFaction?
 Pay a visit to TeleFaction
 Contact Us

Free Assessment

How do you measure up to competition? How is your Return on Behavior?
 Get answers now

PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
 Tip a colleague
 Sign-up free
Current articles
Is Your CRM System Doomed To Fail?
5 Traits You Cannot Teach In Customer Service
How to create a stable but dynamic customer environment
Why Customer Focus Differentiates
Embrace Your Customer's Complaints
The Power of Perceptions in Shaping Customer Satisfaction
Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?
Corporate Branding meets Dynamic Customer Surveying

Website


Back
Don Tapscott

Don Tapscott, one of the world's leading authorities on business strategy, is Chief Executive of international think tank New Paradigm. New Paradigm, founded in 1993, produces groundbreaking research focused on the role of technology in productivity, business design, effectiveness and competitiveness. Tapscott recently completed a $4 million investigation of how firms will innovate in the 21st Century entitled IT and Competitive Advantage, funded by 22 global corporations. The project continues in 2006.

Tapscott is the author of 10 widely read books about information technology in business and society, including Paradigm Shift, Growing Up Digital and The Naked Corporation. His new book (coming January, 2007), co-authored with Anthony Williams, is Wikinomics: How Mass Collaboration Changes Everything. He is also adjunct professor of management at the Joseph L. Rotman School of Management, University of Toronto. His clients include top executives at many of the world's largest corporations and government leaders from many countries. He holds a Master's degree in Research Methodology and an (Hon.) Doctor of Laws.

Find out more about Don Tapscott at the New Paradigm website

Visit: www.newparadigm.com

Email:  aschatz@newparadigm.com




Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

Win a book

Tip a colleague or a friend about
Return on Behavior Magazine and
get the chance to win a book.
Click here now

Subscriber Benefits

As a subscriber to Return on Behavior Magazine you will be able to browse through hundreds of articles from past and present issues.
 Sign-up now to receive Return on Behavior Magazine
 Recommend Return on Behavior Magazine

Featured Article

Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Corporate Branding meets Dynamic Customer Surveying
Keeping the balance between brand stability and flexible adaptation
Read More >>