David Rance is director of Round (UK), a company specialising in helping organisations become more customer-centric. Round is a leader in capability management models and software tools that enable organizations to align at their chosen level of customer centricity. Round’s products and tools enable companies to understand for themselves where they are on the journey to customer-centricity, where they need to be and how to get there.

Round’s clients include T-Mobile Group, NTL, Dell and Abbey. David has held senior positions in sales, marketing, IT and customer care in the UK and US for organisations such as IBM, Wang and BT Cellnet. As well as an InsightExec partner, David is also the customer centricity guru for CustomerThink, an international speaker and author as well as an advisor for Greater China CRM.

Contact:

David Rance
Director, Round (UK) Ltd - Improving the customer experience - by design
Website: www.round.co.uk
Email: David.Rance@round.co.uk