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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

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Cindy Solomon

Cindy Solomon is one of the most sought after leadership and customer loyalty speakers in the country. Over the past two decades, she has helped literally thousands of individuals and hundreds of organizations like yours build bottom line results by creating profitable, long-term relationships with customers, leaders and employees alike.

Cindy's innovative speaking programs were born out of personal insights from her time as a senior leader in corporate America and the vast experience she has gathered as a renowned strategic consultant. The combination is a powerful mix of engaging examples and motivational advice that enables you to create more courageous leaders and extraordinary levels of service. Whether you operate in the corporate sector, public sector or professional association arena, your members or employees are sure to gain energy and momentum from Cindy's humorous and compelling insights on the current business landscape and what we can expect in the future.

Cindy's talents as a meeting facilitator and panel discussion leader can produce highly productive, bottom-line oriented meetings that enable your organization to develop the leaders and create the culture necessary to survive - and thrive - in today's volatile business environment. Respected enterprises for which Cindy has facilitated meetings include: Cisco, Eli Lilly & Company, Oracle, Genentech, WPO, WBENC, Microsoft, the University of Phoenix (Apollo Group), Telluride Ski & Golf and WITI. As a co-founder and active participant in The Women's Success Forum, Cindy has also had a powerful impact on thousands of woman leaders around the country.

Currently, Cindy is President of Solomon & Associates, Inc., an organization dedicated to creating high performance leaders, developing highly effective employees and building truly customer-focused organizational cultures. She is known for her witty, motivational and fully customized delivery, which allows your attendees to build their knowledge base, while building their enthusiasm for productive change, life-long learning and exceptional customer service.

Cindy's insights have appeared in PINK magazine, More magazine, The Denver Business Journal, NSAA magazine, NGCOA magazine, The Naked Truth: A Manifesto for Working Women, The Transparency Edge, Women On Top and Extreme Excellence and more. Cindy's book, Creating a Culture of CourageTM, is due out in 2009.




Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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