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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
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Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

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Chris Stiehl

Chris Stiehl is an author (co-wrote Pain Killer Marketing with Henry DeVries), teacher (teach marketing and market research at the University of California, San Diego) and consultant (with several Fortune 500 clients). He has worked for Polaroid Corporation, Cadillac Division of General Motors, and Pacific Gas & Electric Company before entering the consulting arena. He was a member of the team at Cadillac that won the Malcolm Baldrige National Quality Award in 1990. My website is www.stiehlworks.com

co-Author (with Henry DeVries), Pain Killer Marketing(WBusiness Books, April, 2008)
Founding Partner, Blue Velocity Partners
President, StiehlWorks
(619)516-2864





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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