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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Customer Expectations vs. Customer Needs
Five Strategies For Guaranteeing Customer Loyalty
Going Beyond Behavioral Loyalty
Your Company's Bottom Line is Tied to Customer Satisfaction
Defining Your Customer Service Culture
Pitfalls in customer surveys
You Are The Leader - Customer Excellence Begins With You
Building Loyalty - 5 Steps to Succeeding in Difficult Times

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Chris Stiehl

Chris Stiehl is an author (co-wrote Pain Killer Marketing with Henry DeVries), teacher (teach marketing and market research at the University of California, San Diego) and consultant (with several Fortune 500 clients). He has worked for Polaroid Corporation, Cadillac Division of General Motors, and Pacific Gas & Electric Company before entering the consulting arena. He was a member of the team at Cadillac that won the Malcolm Baldrige National Quality Award in 1990. My website is www.stiehlworks.com

co-Author (with Henry DeVries), Pain Killer Marketing(WBusiness Books, April, 2008)
Founding Partner, Blue Velocity Partners
President, StiehlWorks
(619)516-2864





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

Going Beyond Behavioral Loyalty
Going Beyond Behavioral Loyalty
Going Beyond Behavioral Loyalty
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities.
Read More >>