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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark

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Current articles

WoM marketing worth US$3bn by 2013

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

Return on Behavior Magazine has moved

Give your customer a wink

When the Rules of the Game Change

Opinion: Why customer satisfaction surveys don't work

The Impact of Employee Performance on Customer Experience

Dispelling Customer Loyalty Myths

Everybody is Wrong

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Bob Selden

Bob Selden is the author of "What To Do When You Become The Boss" - a self help book for new managers and over 50 articles on management and leadership. Bob currently coaches at the International Institute for Management Development in Lausanne, Switzerland and the Australian Graduate School of Management, Sydney, Australia. More info: http://www.whenyoubecometheboss.com.

Send an email to Bob Selden

Catch up with Bob's new book "What To Do When You Become The Boss" at:
http://www.whenyoubecometheboss.com/
Get all the latest leadership and management news (including resources and free tools) at:
http://www.nationallearninginstitute.com/

All articles by Bob Selden

Customer Service is Key in Today's Economic Climate

Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .