Robert (Bob) W. Lucas is President of Creative Presentation Resources, Inc, a creative training and presentation products company in Casselberry, Florida. He has over three decades of experience training adults. He is a very active in ASTD and is a past president of the Central Florida Chapter. He has written and contributed to twenty-seven books, including Creative Learning: Activities and Games That REALLY Engage People; People Strategies for Trainers: 176 Tips and Techniques for Dealing with Difficult Classroom Situations; The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning and The Big Books of Flip Charts. He is also listed in Who’s Who in the World, Who’s Who in America, and Who’s Who in the South and Southeast.

For more information on creative training and products, visit:

www.globalperformancestrategies.com,

www.presentationresources.net,

www.robertwlucas.com or

www.customerserviceknowledge.com.

You can also email Bob at blucas@globalperformancestrategies.com