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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark

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Current articles

WoM marketing worth US$3bn by 2013

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

Return on Behavior Magazine has moved

Give your customer a wink

When the Rules of the Game Change

Opinion: Why customer satisfaction surveys don't work

The Impact of Employee Performance on Customer Experience

Dispelling Customer Loyalty Myths

Everybody is Wrong

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Blaine Millet

Blaine is the President and a co-founder of Customer Experiences Inc., an organization focused on both Strategy and Execution. They are focused on the relentless pursuit of helping others achieve unsurpassed levels of Customer Loyalty, Employee Loyalty, Profitability, and Differentiation.

Prior to Customer Experiences Inc., Blaine worked for companies from the Fortune 50 to start-ups, including the Big 5 and IBM. He has held various roles in leadership, management, sales as well as being an individual contributor. His consulting background has been focused on strategy, customer experiences and process improvements. He also holds an MBA in marketing and finance.

His specific industry experience includes High Tech, Software, Professional Services, Telecommunications, Financial Services and Manufacturing/Distribution.

Customer Experiences Inc.

(+01) 425.260.6264 (m)

(+01) 425.881.8504 (o)

bmillet@ceinc.info

www.customerexperiencesinc.com

customerexperiencesinc.com/blog

All articles by Blaine Millet

Building Loyalty - 5 Steps to Succeeding in Difficult Times

Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .