Home
Sign Up
 

Uniquely powerful

Want to know more about Return on Behavior from TeleFaction?
 Pay a visit to TeleFaction
 Contact Us

Free Assessment

How do you measure up to competition? How is your Return on Behavior?
 Get answers now

PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
 Tip a colleague
 Sign-up free
Current articles
WoM marketing worth US$3bn by 2013
Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty
Return on Behavior Magazine has moved
Give your customer a wink
When the Rules of the Game Change
Opinion: Why customer satisfaction surveys don't work
The Impact of Employee Performance on Customer Experience
Dispelling Customer Loyalty Myths
Everybody is Wrong

Website


Back
Bill Capodagli

Imagine a world without Walt Disney.  No Mickey Mouse, Minnie Mouse, Donald Duck, or Goofy.  No Disneyland or Walt Disney World.  No Snow White, Cinderella, no animated featured films.  A world with far too little magic, pixie dust and optimism.  But there was a Walt Disney and we are pleased to have one of the foremost experts on Walt’s success formula and co-author of the newly revised and updated edition of The Disney Way: Harnessing the Secrets of Disney in Your Company, Bill Capodagli.  Bill brings to us over thirty years of consulting, research, and teaching experience.  For over twenty years, Bill has benchmarked the Walt Disney Company and assisted scores of organizations revamp their customer service standards, and increase market share and productivity using Walt’s original credo for success.  Fortune magazine touts The Disney Way as “so useful, you may whistle while you work.”  Bill is the most requested keynote speaker on Walt Disney’s original success credo.  

The revised edition of The Disney Way features seven exciting organizations including Griffin Hospital, Men’s Wearhouse, Four Seasons Hotels, and Ernst & Young.  All of these iconic organizations share a distinctive cultural attribute
. . .they all exhibit Walt Disney’s success principles.

Please join me in welcoming Bill Capodagli

Capodaglie Jackson Consulting 2009

 www.capojac.com
dreamovations@aol.com
Phone +01 800-238-9958





Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

UPCOMING WEBINARS

RoB-Magazine constantly organizes free Web-seminars. JOIN US! . Find Out More & Watch Our Video Preview

Subscriber Benefits

As a subscriber to Return on Behavior Magazine you will be able to browse through hundreds of articles from past and present issues.
 Sign-up now to receive Return on Behavior Magazine
 Recommend Return on Behavior Magazine