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Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Seven Ideas to Stop Marketing Wastage
Customer Service is Key in Today's Economic Climate
Forget the crisis! Be S.M.A.R.T. !
Study finds word-of-mouth's impact on loyalty
Customer Experience: More Important Than Ever in Tough Times
UPCOMING WEBINARS
Everybody is Wrong
Dispelling Customer Loyalty Myths
The Impact of Employee Performance on Customer Experience
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Next webinar:
"5 Steps to boost Customer Experience and turn Customers into Fans."
on 9th September 2009 - 3pm CET.

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Return on Behavior Magazine constantly organizes Web-Seminars covering the following topics:

  • CEM- Customer Experience Economy
  • Measurement Techniques for customer experience
  • Customer satisfaction and loyalty
  • Customer retention
  • Customer acquisition in the business process
  • Cross- and Upsale within Customer Service
  • Strategic alignment of your front-end-employees

Join one of our webinars! We are looking forward to interacting with you.

The next Webinar on the 9th September 2009 - 3pm CET.
"5 Steps to boost Customer Experience and turn Customers into Fans." 

 >> For further information and free registration for the next event, CLICK HERE

Further upcoming dates:

  • October 7 (3pm to 4pm): Call Center is still the King: how to use the customer experience data to increase employee engagement and customer loyalty

  • November 4 (3pm to 4pm): Keep Your Customers Close: examples on how to act on the customer experience data

  • December 2 (3pm to 4pm): 5 Habits to Act on the Voice of the Customer: loyalty programs that work  

 

 


TeleFaction
About the author:

TeleFaction - your specialist for integrated and automated multichannel customer surveying. Whether in-bound calls, face-to-face meetings, email or direct mail - we can measure it all- constantly and organisation wide

Visit TeleFaction's English Website

Feel free to get in contact with us. Send an Email to Peter Niemeyer (Marketing): This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

We are looking forward to hearing from you!

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Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .

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Featured Article

The Impact of Employee Performance on Customer Experience
The Impact of Employee Performance on Customer Experience
The Impact of Employee Performance on Customer Experience
 In times of crisis, several companies need a good knock on the head to come back to the basics and stop the search for the guilty. Instead of running in circles, saying the vows of never again and speculating about the competitors' strategies...
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