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PUBLISHER INFO

Return on Behavior Magazine is published monthly by
TeleFaction A/S
DK 2000 Frederiksberg
Denmark
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Current articles
Thank you, Bob Cocksedge, for teaching all of us
The 9 rules of feedback
Is the online customer experience important to marketing managers?
Close the Gap between Customer Promise and Customer Experience
Facts you cannot ignore - part 4
Customer Experience: The Customer Complaint Iceberg
The Dangerous Customer
CRM relates to Customer Experience Management
The new role of marketing in the experience economy
The International Customer 2.0 Conference in Berlin
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Your customers experiences equal money. TeleFaction’s Return on Behavior concept helps you to increase the value of your customers’ experiences. Whether you focus on improving customer satisfaction and loyalty, increasing additional sales and resale, reducing churn and loss of customers, or improving your critical business relations in customer service at all contact points, TeleFaction offers a solution that will yield the desired results. Return on Behavior Magazine is a free service from TeleFaction.

Return on Behavior Magazine was produced in cooperation with Customaxi .