Why Customer Satisfaction is so important or more important facts you cannot ignore
You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps, so here are some more important facts you can't ignore.
- A typical company receive around 65% of its business from existing customers
- 7 out of 10 customers who switch to a competitor do so because of poor service
- Around 90% of unhappy customers will not buy again from a company that disappointed them
So what good things do I have to tell? Look at this :
- Customers who rate you 5 on a scale from 1 to 5 are six times more likely to buy from you again, as to if they ‘only' gave you a 4
- Dissatisfied customers whose complaints are taken care of, are more likely to remain loyal, and even become advocates, as those that are ‘just' customers
If you want to know more about how you can make this numbers work for you in order to create loyal customers, increased sales and prevent churn, please contact TeleFaction
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